1-What is your return policy?

We offer the opportunity to return goods within 14 days of delivery. The product must be in original condition. The item(s) must not have been used in any way. We cannot accept returns that do not meet the above requirements. We offer a full refund (item price excluding original shipping cost).

2-How do I return my order?

Always contact our customer service at
Alvina1904@outlook.com before sending
return an item, regardless of reason.

3-Are returns free? 

When you return your order, we will refund the full price of the item excluding the shipping price.

4-When will I get my money back?

Once the goods have been received, you will receive your final payment (the price of the goods excluding the original shipping cost). https://alvina11.net
cannot be held responsible for the loss of your shipment in transit to the warehouse. We recommend using a recommended one
postal service to return goods and save the savings details.

5- Where do I send my return?

When we receive your request to return an item, we will send you an e-postal message directly with the address where you need to send the goods.

6- How long does it take to process returns?

We aim to process returns as quickly as possible. If you initiate a return, we will do our best to respond within 24 hours